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How to request a refund
RETURNS AND REFUNDS
Only if you have purchased the item(s) as a Consumer (ie: for uses that may be considered as not-professional related), you have the right to withdraw from the contract and to return the purchased product, obtaining the refund of expenses. It is permitted to return purchased goods if they do not meet your expectations. This right is ruled by art. 4 of the Contract.
Timing and Return Policy
Return must be made within 14 days from the date of receiving goods by sending an email to info@redtouch.it, by sending a registered letter with the acknowledgement of receipt sent to Dway Group s.r.l., which manages and run the website, - Via Feltrina Nuova 5, 31044 Montebelluna (Treviso) - Italy or filling the form below.
In order to facilitate the return operations, you must indicate the order number, product name, date of ordering and receiving of the order.
Please note: Since you have received the goods, you are responsible for the status of the product. Treat them with care.
Product status
The return of your purchase will be made within the next 10 days after the return notice has been sent. Products must be intact and not damaged. They must be accompanied by the original packaging: any integrative elements (ie: accessories, supplementary components, etc.) and must not have signs of wear that imply the use of the good beyond standard trial.
Packing status
Products to be returned must be placed in the original box, complete with labels and any other parts that compose the packaging itself. Please note: packing is also considered part of the purchase. You can reuse the box you received to make the return: it is meant to be opened and closed easily.
Refunds
Refunds will be made as soon as your purchase has arrived to our warehouses and the products are verified. Refunds will be fulfilled using the same payment method you used for the initial transaction, unless you have chosen cash on delivery as the payment method. In such case, it is your responsibility to contact Dway Group s.r.l. and provide a method for reimbursement. In any case, the refund will be issued in the same currency as the original purchase. Any amount differences due to exchange rate fluctuations may not be reimbursed.