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F.A.Q.
What are payment methods on www.redtouch.it?
You can buy Redtouch.it collections online via PayPal and Credit Card. Payment via Paypal is processed via your Paypal account or debited to the bank account /credit card associated to your profile on Paypal. If you do not have a Paypal account, you can pay directly via Credit Card on Paypal safe circuit as well.
What are delivery times?
If purchase is on stock, order is shipped within 48 hours after customer receives order confirmation email. Not available items are shipped between 2 and 4 weeks after order confirmation email: delivery times vary depending on final destination. Before shipping, Redtouch.it customer service is committed to always send an email with the expected departure day.
How is my order delivered?
All items purchased on www.redtouch.it are delivered through leading couriers. Delivery is to street level: delivery to other storeys must be requested in advance and extra quoted. Day and date of delivery are usually agreed with the courier prior phone call or text message. If customer is not reachable at the agreed time, shipped items remain in storage until further notice; after that, items are returned and storage costs are charged to the end customer.
What should I do when I receive my order?
Once the order is delivered, customer must check either that everything is intact and well packed and that number of boxes matches what written on the delivery note. Damages or mismatches must be verified and reported to Redtouch.it.
What if items are damaged?
In case of minor damages, customer can accept the delivery and verify the integrity of the order once unpacked. If also items are not in perfect condition, customer is asked to send in 3 days max photos of damaged equipment by email to info@redtouch.it.. Redtouch.it undertakes to proceed with a second shipment or with a refund once the faulty merchandise is returned. The customer agrees to return items via courier: items must be packaged carefully and possibly in the original packaging. Cost of return shall be borne by Redtouch.it. In case of relevant damages, customer has the right to reject the shipment, indicating on the delivery note the reason for non-collection. Subsequently, the customer is required to send within 3 days a written notice to Redtouch.it, either by fax to +39 0422 1760967 or via email to info@redtouch.it, with order or invoice number and damage. Redtouch.it will contact the customer to agree on either replacement or reimbursement. Redtouch.it will replace the order as soon as possible, according to stock availability: cost of return shall be borne by Redtouch.it.
What are the guarantees on the purchase?
Purchased items are covered by all-risk insurance during the whole shipping. Items purchased on www. redtouch.it benefit from standard 12-month warranty provided by producers plus a coverage up to 24 months for defects, as required by Italian Legislative Decree 206/05. Guarantees are valid only if customer proofs the purchase with receipt or invoice. If customer is not satisfied with the purchase on www.redtouch.it, he/she has the right to return the order and ask for full refund. To exercise the right of return it is necessary to:
- send by V. A.R. within 10 days from the date of delivery a refund request addressed to Redtouch.it indicating the order number, invoice and all the needed information for the refund;
- contact as soon as possible our customer service number by calling + 39 0423 301930 or sending an email to info@redtouch.it
- agree with the courier the pick up of items, carefully packed in original packaging if possible.
Return costs are charged to the customer. In no case we accept COD.
Has Redtouch.it a brick-and-mortar shop?
Redtouch.it is an e-commerce focused on sex furniture. We do not have a store
Can I pick up my order directly at Redtouch.it headquarter?
Yes. If you prefer you can personally collect your order at our offices. If you choose such pick up, we kindly ask you to write to info@redtouch.it before completing your online purchase on Redtouch.it. Local pick ups include a discount on the amount.
RedTouch is a brand of Dway Group srl. Offices are in Italy, Via Feltrina Nuova 5, 31044 Montebelluna (Treviso).
Can I cancel the order after having received confirmation mail?
Yes. If a customer wants to cancel an order placed on www.redtouch.it even if the confirmation email has been received, he/she has 3-day time to proceed with the cancellation request. Request can be sent by mail to info@redtouch.it, via phone calling +39 0423 301930 or via fax to +39 0422 1760967. If request is made later, customer will be retained 20% of the order value.